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Customers may share their referral links or referral codes. When a new customer registers using valid referral information, the system establishes a referral relationship; self-referrals, circular referrals, or the repeated creation of conflicting relationships are not permitted. Active relationships cannot be arbitrarily altered through repeated submissions.
Rewards are not credited immediately upon registration.
The platform only supports Level 1 and Level 2 referral rewards as specified in the official rules. Rewards are derived from confirmed settlements of relevant transactions and are not disbursed in advance from unrealized gains, unreconciled results, invalid invoices, or revenue shares from trial customers. Reward percentages and amounts are subject to official settlement records.
Rewards Wallet
Confirmed rewards have been credited to the reward wallet; pending, frozen, or abnormal rewards will continue to await verification. When requesting a reward withdrawal, you must provide a valid address and go through the balance freeze, review, payment, and confirmation processes. A “Processing” status displayed on the page does not mean the funds have been credited on-chain.
Referral relationships and reward events occur at two different points in time
Referral relationships are typically established when a new customer registers and are used to track customer attribution; rewards are only generated after the referred customer has completed real, rule-compliant trades that have been settled. A successful registration merely confirms that the relationship has been established; it does not confirm that the platform has received revenue available for distribution.
Both Tier 1 and Tier 2 rewards are triggered by the same authoritative business event and are credited to the respective customers’ reward ledgers. Duplicate callbacks, refreshes, or submissions will not result in duplicate rewards. Withdrawals are subject to balance freezing, review, payment processing, and on-chain confirmation.
After reading this, what should customers be able to do?
Truly understanding a knowledge article isn’t about memorizing a few terms, but about being able to make the right decisions based on actual page content and account status. Use the checklist below to verify whether you’ve grasped the key points.
- Before sharing the link, make sure the referral code matches your customer ID.
- Complete the account linking process during registration; you cannot change the linked account at will afterward.
- Check your reward status after the transaction is settled
- Verify the network, cryptocurrency, and receiving address before making a withdrawal.
Frequently Asked Questions
These questions are directly related to the content of this article. Answers are based on current platform rules and actual operational standards; however, when it comes to packages, percentages, the scope of available features, or account status, the information displayed on the customer dashboard and official statements shall prevail.
- When is a referral relationship established, and can it be modified? | It is typically established when a new customer registers using a valid referral link or referral code. Self-referrals, circular referrals, or duplicate/conflicting relationships are not permitted; active relationships cannot be arbitrarily changed by resubmitting the information.
- Why haven’t I received a reward even though I’ve referred a customer who has already registered? | Registration itself does not directly result in a reward. Rewards must stem from business results that comply with the rules and have been confirmed, settled, and reconciled; trial accounts, unrealized gains, pending commission payments, or irregular invoices will not be paid out in advance.
- Why is my integrated account or bonus withdrawal still "In Progress"? | Withdrawals require first freezing the available balance, followed by review, payment processing, and confirmation of receipt. "In Progress" indicates that the funds are still within the controlled process; it does not mean they have already been credited on-chain. Even if a withdrawal fails, it should remain in a recoverable and traceable status.